Continuance usage intention of e-wallets: Insights from merchants DOI Creative Commons

M. Reza,

Siow‐Hooi Tan, Lee‐Lee Chong

et al.

International Journal of Information Management Data Insights, Journal Year: 2024, Volume and Issue: 4(2), P. 100254 - 100254

Published: May 29, 2024

The aim of this study is to examine the factors that impact merchants' inclination persist in utilizing e-wallets as a payment system Malaysia. integrates Unified Theory Acceptance and Use Technology (UTAUT) model with Expectation Confirmation Model (ECM). Additionally, it includes three other constructs: awareness, online customer service, network externalities. A total 146 survey responses were collected subsequently analyzed using PLS-SEM. findings revealed awareness service exert positive influences on performance expectancy effort expectancy, respectively. It was determined significantly positively affects satisfaction. showed externalities, satisfaction affect continuous intention use e-wallet system. Conversely, not identified significant predictor continuance usage e-wallets.

Language: Английский

Factors influencing students’ adoption and use of mobile learning management systems (m-LMSs): A quantitative study of Saudi Arabia DOI Creative Commons
Adel Alfalah

International Journal of Information Management Data Insights, Journal Year: 2022, Volume and Issue: 3(1), P. 100143 - 100143

Published: Dec. 9, 2022

In light of the conditions Covid-19 pandemic, people are looking for alternatives to accomplish their work. Education was not isolated from this change, where reliance, in whole or part, on use modern ICTs has become imperative (e-learning). A related term is "mobile learning", which refers mobile devices learning process. Accordingly, purpose research examine university level students' behavioral intentions a management system (m-LMS) (e.g. Blackboard application) Saudi Arabia by empirically testing an extended version UTAUT model. For data collection, 258 students participated online-based questionnaire. Six out eight proposed hypotheses were supported analysis. PE, EE and LI showed great impact BI whereas FC significant factor. PMV AR also demonstrated influence but UMS indicated no PE. Further, had EE. Results contribute academia enriching technology adoption literature general m-learning particular. Findings policy practice providing insights officials, decision makers, educators systems developers terms strategy, design resource meet needs increase m-LMS.

Language: Английский

Citations

72
How to generate loyalty in mobile payment services? An integrative dual SEM-ANN analysis DOI
Tri-Quan Dang, Garry Wei–Han Tan, Eugene Cheng-Xi Aw

et al.

International Journal of Bank Marketing, Journal Year: 2023, Volume and Issue: 41(6), P. 1177 - 1206

Published: May 19, 2023

Purpose The surging entrance of new mobile payment merchants into the growing market has prompted need for an in-depth understanding loyalty formation to retain customers. This study examines customers' generation process in services by exploring serial effect cognitive drivers (i.e. brand awareness, perceived quality, image, value and layout) on affective response, satisfaction loyalty. Design/methodology/approach A survey using self-administered questionnaires was conducted. data collected from 370 consumers who have experience Vietnam. were submitted partial least square structural equation modeling (PLS-SEM) artificial neural networks (ANN) analysis. Findings results indicated that all proposed show significant impacts which, turn, translates post-hoc analysis revealed enjoyment as vital response determining satisfaction. Moreover, multigroup relationship between is stronger female group. In addition, ANN's nonlinear result complementary insight importance drivers. Originality current both linear mechanisms explicate roles responses fostering toward merchants. findings add existing literature emphasizes consumers' initial adoption.

Language: Английский

Citations

60
What affects the promoting intention of mobile banking services? Insights from mining consumer reviews DOI
Bibaswan Basu,

M. P. Sebastian,

Arpan Kumar Kar

et al.

Journal of Retailing and Consumer Services, Journal Year: 2024, Volume and Issue: 77, P. 103695 - 103695

Published: Jan. 4, 2024

Language: Английский

Citations

29
A meta-analysis of learners’ continuance intention toward online education platforms DOI
Jian Dai,

X. Zhang,

Chengliang Wang

et al.

Education and Information Technologies, Journal Year: 2024, Volume and Issue: 29(16), P. 21833 - 21868

Published: May 4, 2024

Language: Английский

Citations

16
Adoption, satisfaction, trust, and commitment of over-the-top platforms: An integrated approach DOI
Anup Anurag Soren, Shibashish Chakraborty

Journal of Retailing and Consumer Services, Journal Year: 2023, Volume and Issue: 76, P. 103574 - 103574

Published: Sept. 25, 2023

Language: Английский

Citations

38
Maneuvering between skepticism and optimism about hyped technologies: Building trust in digital twins DOI Creative Commons
Nataliia Korotkova, Jos Benders, Patrick Mikalef

et al.

Information & Management, Journal Year: 2023, Volume and Issue: 60(4), P. 103787 - 103787

Published: March 21, 2023

IT vendors' promises are likely to meet sound skepticism from prospective clients. If a particular technology is in vogue and seen as "hype," clients under pressure buy the while, at same time, about its claimed benefits might be reinforced. Finding balance between optimism essential. In this qualitative case study, we examine how an oil gas supplier company Norway deals with different pressures when adopting subsequently implementing digital twin (DT) technologies. DTs offer promise of creating representation physical assets that can keep production facilities operating efficiently optimally and, such, have been heralded enabling next frontier productivity improvements. Our results reveal set promoting decision adopt hyped technology. Yet, descended local context, hype status evokes multilevel perception segmentation interpreters maneuver by building trust. Based on analysis, propose framework trust-building mechanisms contribute more nuanced understanding adoption technologies enable practitioners deal hype-induced obstacles.

Language: Английский

Citations

26
ChatGPT usage in everyday life: A motivation-theoretic mixed-methods study DOI Creative Commons

Vinzenz Wolf,

Christian Maier

International Journal of Information Management, Journal Year: 2024, Volume and Issue: 79, P. 102821 - 102821

Published: June 27, 2024

GenAI-driven technologies such as ChatGPT influence activities in all areas of life and are used private work contexts. This study uses an individual-centered perspective to explain what motivates users use continuously. We propose that four motivational factors two technology characteristics together lead continuance intention among individual users. Therefore, we a mixed-methods design combine findings from quantitative survey qualitative interview study. In Study 1, follow configurational approach analyze multi-wave data 279 participants with fsQCA. identify five configurations high show perceived ease novelty necessary for this outcome. Interestingly, the observed cannot low intention. 2, complement these insights based on 15 semi-structured interviews. illustrate by identifying 27 cases contexts well additional facilitate hinder draw meta-inferences combining both studies develop propositions. Based that, contribute motivational, GenAI intention, present practical implications valuable future research opportunities.

Language: Английский

Citations

10
Holistic framework for the adoption determinants of mobile health applications: a systematic literature review DOI
Rasha Najib Aljabali, Norasnita Ahmad, Saleh F. A. Khatib

et al.

International Journal of Pharmaceutical and Healthcare Marketing, Journal Year: 2025, Volume and Issue: unknown

Published: Jan. 31, 2025

Purpose The purpose of this study is to review the literature on adoption determinants mobile health (M-health) applications for behavior change following a systematic methodology. Design/methodology/approach This systematically identified 134 peer-reviewed studies out 10,687 from Scopus, Web Science, PubMed and Association Computing Machinery (ACM) published between 2010 2021. used thematic analysis produce main themes conceptualizing holistic framework investigated M-health application factors. Findings Despite exploration multifaceted behaviors, current publications exhibit limitations. not only show lack representation multiple behaviors medical conditions but also fail involve data low- middle-developing countries, where utilization crucial. revealed that there considerable absence solid theoretical foundation unveils gap in interpreting factors effectively. Understanding cultural demographic variances exploring financial healthcare provider involvement essential tailoring interventions. Continuous assessment technological evaluation actual impact usage behavioral changes outcomes will further enhance effectiveness these technologies. Originality/value one first comprehensive reviews targeting general public patients.

Language: Английский

Citations

1
AR technology-based marketing service and the determinants of consumer self-disclosure intention DOI
Tung‐Hsiang Chou, Y. Wang, Chun-Yi Chou

et al.

Behaviour and Information Technology, Journal Year: 2025, Volume and Issue: unknown, P. 1 - 26

Published: Feb. 7, 2025

Language: Английский

Citations

1
Antecedents of trust and customer loyalty in online shopping: The moderating effects of online shopping experience and e-shopping spending DOI Creative Commons
Thabang Excellent Mofokeng

Heliyon, Journal Year: 2023, Volume and Issue: 9(5), P. e16182 - e16182

Published: May 1, 2023

This paper determines the antecedents of trust (i.e., perceived ease use [PEoU], privacy concerns [PC], security [PS], product variety [PV], and on-time delivery [OD]) customer loyalty (CL) in online retailing. A questionnaire was developed using scales validated prior e-commerce studies to measure these factors conceptual model. Data were collected an survey from a non-probability judgement sample shoppers between ages 18 65 years old, who provided informed consent for participation survey. analysed via structural equation modeling (SEM) on AMOS version 28. The ethical approval certificate issued by College Business Economics Research Ethics Committee (CBEREC). results indicate that (CT) shopping relies OD, PS, PV, PEoU, but not PC. CT, followed OD significantly impacts CL. show mediates relationship Online experience e-shopping spending moderate impact PV trust. CL is moderated experience. validates scientific approach coexisting effects key forces e-retailer practitioners can gain build this valuable knowledge absent literature, as measured disjointedly studies. study offers originality validating retailing South Africa.

Language: Английский

Citations

22