Metaverse technologies in hospitality: using the theory of consumption values to reveal consumer attitudes and trust factors DOI
Debarun Chakraborty, Prashant Mehta, Sangeeta Khorana

et al.

International Journal of Contemporary Hospitality Management, Journal Year: 2024, Volume and Issue: unknown

Published: Sept. 13, 2024

Purpose This study aims to apply the theory of consumption value analyze utilization Metaverse technologies within hospitality and tourism while examining factors that impact consumer intentions use Metaverse. Design/methodology/approach paper consider an extensive spanning period October 2021 March 2023 was conducted understand shifts in individual's intention hospitality. Findings The findings this confirm individual attitudes trust significantly their Practical implications provide fresh insights into how individuals perceive context choosing hotels resorts, which enriches understanding behaviors around technology Originality/value not only tourist but also diverse values user attitudes, area currently underresearched.

Language: Английский

Investigating metaverse marketing-enabled consumers’ social presence, attachment, engagement and (re)visit intentions DOI
Zohra Ghali, Raouf Ahmad Rather, Imran Khan

et al.

Journal of Retailing and Consumer Services, Journal Year: 2023, Volume and Issue: 77, P. 103671 - 103671

Published: Dec. 27, 2023

Language: Английский

Citations

58

Enhancing trust in online grocery shopping through generative AI chatbots DOI Creative Commons
Debarun Chakraborty, Arpan Kumar Kar, Smruti Patre

et al.

Journal of Business Research, Journal Year: 2024, Volume and Issue: 180, P. 114737 - 114737

Published: May 24, 2024

Generative Artificial Intelligence (GAI) is witnessing a lot of adoption across industries, but literature yet to fully document the nuances these applications. We develop comprehensive framework for understanding factors that affect trust in online grocery shopping (OGS) using GAI chatbots. Our exploratory study was conducted via interviews, which helped build our model. integrate Elaboration Likelihood Model (ELM) and Status Quo Bias (SQB) theory Unified Framework Trust on Technology Platforms. In confirmatory study, by analyzing 372 responses from users, structural equation modelling (SEM), we initially validate path Subsequently, used fuzzy set qualitative comparative analysis (fsQCA) check causal combinations explain different levels. Apart perceived regret avoidance, all other had significant effect attitude trust. Perceived anthropomorphism moderated associations between interaction quality, credibility, threat, attitude.

Language: Английский

Citations

36

Consumers' continuance intention towards metaverse-based virtual stores: A multi-study perspective DOI
Debarun Chakraborty, Aruna Polisetty, Nripendra P. Rana

et al.

Technological Forecasting and Social Change, Journal Year: 2024, Volume and Issue: 203, P. 123405 - 123405

Published: April 18, 2024

Language: Английский

Citations

34

With enterprise metaverse comes great possibilities! Understanding metaverse usage intention from an employee perspective DOI
Aman Kumar, Amit Shankar, Reeti Agarwal

et al.

Journal of Retailing and Consumer Services, Journal Year: 2024, Volume and Issue: 78, P. 103767 - 103767

Published: Feb. 15, 2024

Language: Английский

Citations

27

Challenges of a Metaverse Shaping the Future of Entrepreneurship DOI
Muhammad Usman Tariq

Advances in e-business research series, Journal Year: 2024, Volume and Issue: unknown, P. 155 - 173

Published: May 13, 2024

The chapter thoroughly examines the various barriers that affect how entrepreneurial endeavours develop in ever-changing metaverse. Entrepreneurs face never-before-seen obstacles as metaverse, defined by virtual surroundings and cutting-edge technology like augmented reality reality, develops a revolutionary platform for business. explores these issues, which include social cultural factors, economic complexity, ethical problems, technical limitations. last section of offers forward-looking outlook on potential developments breakthroughs highlighting need ongoing collaboration adaptation between engineers, entrepreneurs, legislators, legal experts to traverse this rapidly changing digital landscape successfully. It emphasizes critical it is resolve issues fully realize metaverse's creative prosperous enterprise.

Language: Английский

Citations

22

Building a sustainable future with enterprise metaverse in a data-driven era: A technology-organization-environment (TOE) perspective DOI
Aman Kumar, Amit Shankar

Journal of Retailing and Consumer Services, Journal Year: 2024, Volume and Issue: 81, P. 103986 - 103986

Published: July 31, 2024

Language: Английский

Citations

20

The future of metaverse adoption: A behavioral reasoning perspective with a text‐mining approach DOI
Anuja Shukla, Anubhav Mishra, Nripendra P. Rana

et al.

Journal of Consumer Behaviour, Journal Year: 2024, Volume and Issue: 23(5), P. 2217 - 2233

Published: April 10, 2024

Abstract Metaverse is portrayed as the next significant technology innovation with an estimated market opportunity of US $800 billion. offers numerous opportunities and unmatchable user experience, yet its acceptance among masses still a long way off. Moreover, within 2 years existence grandiose hype about huge potential, current business sentiments are not so hopeful. Despite positive encouraging feedback, reasons behind limited success metaverse need scientific exploration. This study uses netnography to collect online data from 751 articles (news articles, expert opinions, perspectives, blogs). Further, we use text‐mining method structural topic modeling generate insights text perform sentiment analysis. The identified topics mapped explained using behavioral reasoning theory highlight “reasons for” against” adoption. study's findings identify flexibility, brand human centricity, virtual retail experience enablers metaverse, while regulatory issues, usage barriers, financial investment, skepticism act barriers adopting metaverse. social adventure influence were categorized under subjective norms. contributes scarce literature on adoption actionable marketers craft marketing strategies benefit

Language: Английский

Citations

19

A text mining approach to explore factors influencing consumer intention to use metaverse platform services: Insights from online customer reviews DOI
Vandana Kumari, Pradip Kumar Bala, Shibashish Chakraborty

et al.

Journal of Retailing and Consumer Services, Journal Year: 2024, Volume and Issue: 81, P. 103967 - 103967

Published: June 27, 2024

Language: Английский

Citations

18

Unlocking the potential of AI: Enhancing consumer engagement in the beauty and cosmetic product purchases DOI
Debarun Chakraborty, Aruna Polisetty,

G Sowmya

et al.

Journal of Retailing and Consumer Services, Journal Year: 2024, Volume and Issue: 79, P. 103842 - 103842

Published: April 5, 2024

Language: Английский

Citations

17

Consumer behavior in the metaverse DOI Creative Commons
Jaspreet Kaur, Emmanuel Mogaji, Manisha Paliwal

et al.

Journal of Consumer Behaviour, Journal Year: 2023, Volume and Issue: 23(4), P. 1720 - 1738

Published: Dec. 28, 2023

Abstract The rising interest in the marketing potential of metaverse and its influence on consumer behavior is undeniable. Experts field have identified gaps understanding highlighted need further research domain. This study addresses this void by focusing Gen Z their interactions within metaverse. Gathering qualitative data through semi‐structured interviews with 63 participants, employs a deductive thematic analysis, using Engel‐Kollat‐Blackwell (EKB) model as theoretical framework. findings align stages EKB model– awareness, information search, engagement, post‐engagement evaluation. We find that despite facing initial challenges, participants display eagerness to access actively seek engagement opportunities, even encouraging others join. provides empirical insights into challenges opportunities exist for consumers brands Further, it also enhances our immersive time elucidates digital technologies. Finally, offers practical implications managers, tech developers, policymakers looking enhance involvement

Language: Английский

Citations

41