Robotic
Process
Automation
(RPA)
is
a
repetitive
process
automation
methodology
working
on
top
of
all
the
already
defined
systems
present
in
any
organization
[1]
[2].
The
RPA
technology
mimics
humans
by
with
multiple
user
interfaces
and
applications.
It
increases
efficiency
integrating
existing
able
them
to
work
as
system.
use
case
being
widely
explored
across
different
business
processes,
including
processing
employees'
payments,
hiring
inventory
management,
etc.
industries
such
FMCG,
outsourcing,
healthcare
much
more.
But
application
lagging
behind
Customer
Query
Management
automated
Banking
sector.
importance
customer
query
management
banking
sector
for
satisfaction
studied.
This
study
proposes
framework
managing
queries
using
developing
layer
which
works
but
will
integrate
into
whole
IntechOpen eBooks,
Journal Year:
2024,
Volume and Issue:
unknown
Published: May 7, 2024
Markets
complexity
has
grown
to
some
extent
that
modern
transport
and
logistics
(T&L)
is
difficult
understand
what
focus
on,
being
impacted
by
the
global
economy,
compliance
with
CO2
emissions,
competition,
reorientation
of
business
models,
financial,
technology
change,
among
others.
So,
it
important
identify
forces
are
transforming
T&L
industry,
which
can
be
classified
into
five
major
pillars:
Digitalization,
Shifts
in
international
trade,
Enterprise-software-driven
process
changes,
Changes
market’s
domestic
commerce,
Machine-driven
changes.
These
visible
impactful;
thus,
businesses
should
reshaped
anticipating
disruptions
regarding
changes
distribution
channels,
economic
growth
outlooks,
impact
will
make
networks
change
as
much
their
environments
due
climate
using
co-opetition
increase
efficiency
adapt
building
smarter
sustainable
systems
meet
future
challenges.
Moreover,
through
three
cases
study,
seen
how
these
trends
helping
not
only
improve
operations,
increasing
performance,
efficiency,
effectiveness,
well
gain
competitive
advantage,
but
also
reduce
its
related
Sustainable
Development
Goals
(SDGs)
Environmental,
Social
Governance
(ESG)
practices.
IEEE Access,
Journal Year:
2024,
Volume and Issue:
12, P. 75832 - 75864
Published: Jan. 1, 2024
Business
Process
Automation
has
been
gaining
increasing
importance
in
the
management
of
companies
and
organizations
since
it
reduces
time
needed
to
carry
out
routine
tasks,
freeing
employees
for
other,
more
creative
exciting
things.
It
can
be
applied
most
varied
business
areas.
Organizations
from
any
sector
activity
also
adopt
it.
Given
these
benefits,
granted
success
transforming
processes
would
expected.
However,
automation
initiatives
still
fail.
Adopting
this
technology
raise
social,
technological,
ethical,
methodical,
organizational
issues.
These
facts
have
triggered
necessity
a
summary
that
could
extract
information
about
how
implement
(BPA),
attending
administrative
processes,
especially
when
Small
Medium-sized
Enterprises
(SMEs).
This
study
aims
not
only
review
available
literature
on
BPA
but
typify
automated,
which
technologies
or
tools
exist
making
change,
influence
factors
procedure
BPA.
We
covered
than
300
research
papers
published
between
2016
2023
reputable
scientific
data
sources
like
Scopus,
Web
Science/Clarivate,
ScienceDirect/Elsevier.
The
revealed
some
paths
BPA,
with
common
steps.
In
addition,
process
characteristics
fundamental
are
exposed,
as
well
critical
an
organization
successful
automation.
results
indicate
is
established
area
Management
related
technologies/tools
Robotic
(RPA)
Cognitive-Robotic
(C-RPA),
Workflow
Systems
(WfMS),
Enterprise
Resource
Planning
(ERP),
Blockchain.
As
far
we
observed,
Systematic
Literature
Review
(SLR)
unique
covers
all
environmental
variables
applying
processes.
Applied Sciences,
Journal Year:
2024,
Volume and Issue:
14(19), P. 8592 - 8592
Published: Sept. 24, 2024
This
study
investigates
the
influence
of
digital
infrastructure
on
creating
an
organizational
climate
conducive
to
transformation.
It
highlights
critical
role
data
lakes,
network
connectivity,
and
a
shared
language
in
cultivating
environment
that
aligns
managerial
objectives
with
employee
engagement
initiatives.
Through
grounded
theory
methodology,
research
uncovers
how
robust
can
bridge
gap
between
leadership’s
aspirations
employees’
practical
use
tools,
promoting
data-driven
decision-making
improving
performance.
The
findings
suggest
well-developed
is
essential
for
fostering
supports
strategic
business
goals
enhances
competitive
advantage.
Robotic
Process
Automation
(RPA)
is
a
repetitive
process
automation
methodology
working
on
top
of
all
the
already
defined
systems
present
in
any
organization
[1]
[2].
The
RPA
technology
mimics
humans
by
with
multiple
user
interfaces
and
applications.
It
increases
efficiency
integrating
existing
able
them
to
work
as
system.
use
case
being
widely
explored
across
different
business
processes,
including
processing
employees'
payments,
hiring
inventory
management,
etc.
industries
such
FMCG,
outsourcing,
healthcare
much
more.
But
application
lagging
behind
Customer
Query
Management
automated
Banking
sector.
importance
customer
query
management
banking
sector
for
satisfaction
studied.
This
study
proposes
framework
managing
queries
using
developing
layer
which
works
but
will
integrate
into
whole
