ESG performance and corporate metrics: mapping research trends and setting future research agenda

Global Knowledge Memory and Communication, Journal Year: 2025, Volume and Issue: unknown

Published: April 15, 2025

Purpose Notable conceptual and empirical investigations of environmental, social governance (ESG) aspects in influencing company behaviour, investor choices regulatory frameworks have been studied. However, no attempt has made to synthesise comprehend these findings. Therefore, this study aims monitor the key research trends set agendas for future research. Design/methodology/approach A modified PRISMA framework is foundation systematic review. The Scopus database was thoroughly searched gather bibliographic material needed map critical contributing fields, essential authors, journals nations. clusters are located using scientific mapping. Furthermore, conducted a thematic analysis literature identify major themes, limitations potential avenues investigation. Findings examination performance mapping reveals that area still evolving, with an annual growth around 30%. evolution revealed evolving from responsibility ESG aspects. investigation discovered emerging areas, nations, authors their associations. Moreover, three primary areas four sub-themes. Lastly, outline possible directions further study. Research limitations/implications This will assist academic scholars, policymakers regulators by understanding ins outs business metrics arena. Originality/value Considering trend investments elements, it be important researchers effects variables’ relationships corporate metrics.

Language: Английский

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The Pro-ESG Tourism Perspective on an Integrative Framework of the NAM and TPB

Journal of Quality Assurance in Hospitality & Tourism, Journal Year: 2025, Volume and Issue: unknown, P. 1 - 25

Published: April 17, 2025

Language: Английский

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Environmental, social, and governance (ESG) in the hotel industry: a strategy for brand management, brand tribalism, and brand choice

Journal of Travel & Tourism Marketing, Journal Year: 2024, Volume and Issue: 41(9), P. 1226 - 1243

Published: Sept. 30, 2024

Language: Английский

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Digital Communication and the Crisis Management in Hotel Management: A Perspective in the Euroregion North of Portugal and Galicia (ERNPG)

Administrative Sciences, Journal Year: 2023, Volume and Issue: 13(8), P. 191 - 191

Published: Aug. 21, 2023

The current unprecedented globalization of the social economy, with worldwide mobility people, products and services in an increasingly connected market society, has promoted rapid geographic spread coronavirus (i.e., crisis management) outbreak, negatively affecting tourists’ behavior their well-being, whether due to restrictions imposed by governments on international travel, or fear catching disease. This manuscript aims understand how digital communication helped tourism industry general hotel context particular face negative consequences caused new pandemic. development research followed a qualitative methodological approach, constituting exploratory study, based four semi-structured interviews managers establishments, located Northern Region Portugal Galicia. As main conclusions, it is possible highlight that use networks were fundamental tools for establishments during pandemic COVID-19, especially confinement period, when had close, many them completely. There changes brought about Euroregion Galicia (ERNPG), increase domestic tourism, decrease external change tourist profile behavior, sanitary public health issues induced measures government prevented such trips. According strategies implemented intensification stands out, since, long time, consisted only connecting tool between its customers initiatives Regional Entities Turismo de (regional national DMOs), through numerous training courses area marketing implementation hygiene, sustainable safety establishments. Regarding future expected will recover coming years approach historical values previous years, given advance vaccination against disease tourist’s desire travel. In short term, are from include valuing destination platforms attracting qualified human resources commitment towards sustainability.

Language: Английский

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Building Brand Reputation and Fostering Customer Loyalty Through ESG Practices

Advances in logistics, operations, and management science book series, Journal Year: 2024, Volume and Issue: unknown, P. 281 - 309

Published: Aug. 14, 2024

This study investigates the intricate relationship between Environmental, Social, and Governance (ESG) practices their influence on brand reputation customer loyalty, within goal of achieving competitive advantage. Employing a quantitative research methodology, this utilizes survey to gather insights from consumers regarding perceptions ESG initiatives loyalty sustainable brands. Through statistical analyses, including regression analysis, paper furnishes empirical evidence strategic importance in bolstering nurturing loyalty. Additionally, explores challenges opportunities adoption implementation practices, shedding light complexities faced by organizations. By elucidating nexus contributes literature business strategies provides for businesses socially conscious marketplace.

Language: Английский

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Unveiling the Power of ESG: How it Shapes Brand Image and Fuels Purchase Intentions - An Empirical Exploration

HighTech and Innovation Journal, Journal Year: 2022, Volume and Issue: 3(4), P. 472 - 482

Published: Dec. 1, 2022

Nowadays, with a widespread increase in awareness of environmental concerns, the ESG concept has been acknowledged as one most vital strategic movements for firms. This paper explores effect activities on brand image and customers’ purchase intentions. The moderating effects range sociological factors are also investigated. Based 168 samples Thai participants, survey research an online questionnaire tool was employed to collect data structural equation modelling (SEM) test hypotheses verify conceptual framework this study. results showed that all environmental, social, governance significantly affect For consequence activities, social (b = 0.511) play strongest role, followed by 0.482) 0.434) activities. On other hand, 0.420) strongly influence customers' intentions, 0.395) 0.309). Additionally, moderation analysis found intentions vary depending gender, age, education level. These findings provide deeper understanding both academics practitioners. offers implications recommendations further based outcomes. Doi: 10.28991/HIJ-2022-03-04-07 Full Text: PDF

Language: Английский

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Evaluation of consumer technology experience: The mediation role of customer satisfaction and its impact on customer loyalty and word of mouth.

International Journal for Tourism, Archaeology and Hospitality, Journal Year: 2024, Volume and Issue: 4(1), P. 186 - 212

Published: Jan. 1, 2024

This paper investigates the impact of AI-based chatbot technology experiences on customer loyalty and word-of-mouth (WOM) in hotel context.This highlights pivotal role satisfaction as a mediation boundary underlying linkages.Using an online survey Google Form, 310 five-star guests within Greater Cairo responded.Their responses were analyzed using partial least squares structural equation modeling (PLS-SEM).This employed multidimensional approach, exploring various aspects with chatbots their subsequent effects outcomes.Findings revealed that positively affected satisfaction.Besides, WOM by satisfaction.Further, partially mediated nexuses between both WOM.Accorsingly, this contributes valuable insights to understanding focal shaping perceptions behaviors hospitality context.Therefore, analyzing feedback will allow properties improve interactions prospective customers better match preferences encourage satisfied share positive online.Furthermore, training awareness programs can help maximize potential chatbots, enhancing immersive experiences.Lastly, implementing personalization strategies (e.g., tailoring based guests' preferences) enhance about these experiences.

Language: Английский

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The circular model of “SOME” on digital public relations management of Universitas Islam Riau

PRofesi Humas, Journal Year: 2024, Volume and Issue: 8(2), P. 216 - 216

Published: Feb. 12, 2024

Background: The transition of information channels used by the general public today is increasingly centered on digital media. This indeed an opportunity for various institutions to enter target market without having go through filters as before. So, reading this pattern Universitas Islam Riau adapts its relations strategy from conventional wisely. Purpose: research was conducted explore how UIR in strategy. Methods: To understand situation and data collected, uses SOME (share, optimize, manage, engage) model elaboration. As research, descriptive qualitative method chosen approach understanding five informants who were team UIR. Results: Following model, it can be mapped that share, social media a website. Optimize, arranging surfaces collaborating with figures. In managing, they monitor every audience response each post insight features, well direct real-time actions accounts. engage, publish latest respond all incoming messages. Conclusion: managing information, going four main stages, starting process sharing, optimizing, attracting. Implications: results study provide input university manage optimally always increase build trust effectively quickly.

Language: Английский

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ESG Initiatives and Branding in Food and Beverage Industry (US)

Advances in Economics Management and Political Sciences, Journal Year: 2024, Volume and Issue: 93(1), P. 93 - 97

Published: June 20, 2024

The integration of Environmental, Social, and Governance (ESG) principles into branding strategies has become crucial for success in the highly competitive sustainability-conscious food beverage industry. This paper examines impact ESG initiatives on brand perception, customer loyalty, financial performance through a comprehensive review case studies sustainability reports from major companies such as PepsiCo, Coca-Cola, McDonald's. analysis reveals that aligning practices with company's core identity purpose enhances equity, builds consumer trust, provides edge. luxury sector faces unique challenges incorporating while maintaining its exclusive appeal, but emphasizing authenticity genuine commitment to can effectively meet evolving market demands. As expectations shift towards ethical responsible brands, strategically integrate their efforts position themselves long-term resilience contributing well-being society environment. ongoing intersection is significantly shaping landscape modern management, far-reaching implications future

Language: Английский

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Green Marketing and its Impact on Consumer Buying Behavior in Kathmandu Valley

Quest Journal of Management and Social Sciences, Journal Year: 2024, Volume and Issue: 6(1), P. 100 - 117

Published: July 7, 2024

Purpose: Promoting goods and services that are socially environmentally responsible is the primary goal of green marketing. Consumers increasingly looking for friendly sustainable products as they become more conscious effects their shopping decisions on planet. Hence, utilising a survey in Kathmandu Valley, this study concentrates marketing its impact consumer buying behaviour regarding products. Method(s): The explanatory research design was adopted central paradigm to discover reality. Non-probability sampling technique select sample population. It used convenient technique: 403 respondents were interviewed with structural questionnaire, where data collected using KOBO Toolbox. evaluated by both descriptive inferential statistics. Structural Equation Modeling analyse relationships from responses see SmartPLS software. Finding(s): study's findings show Eco-labeling, Green Packaging Branding, Products, Premium Pricing Environmental Concerns Beliefs have shown direct positive significant influence Consumer towards environment. Lack education awareness two critical challenges managerial solutions promotion crucial advancing Companies should successfully promote eco-friendly consumers educate them advantages Conclusion: This shows youth Valley highly aware this. there considerable possibility Marketing still untapped, according research. Originality: original not published other publications. JEL Classification: M30, F64, D91, C12, Q50

Language: Английский

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