Socio-demographic characteristics as predictors of psychosocial resources of call centre agents DOI
Nisha Harry

Journal of Psychology in Africa, Journal Year: 2022, Volume and Issue: 32(2), P. 159 - 165

Published: March 4, 2022

This study investigated the socio-demographic predictors of psychosocial resources in call centre agents. A non-probability sample 409 agents from Nigeria (n = 145, female 63%, male 37%) and South Africa 264, 72%, 28%) were participants (mean age 45 years, SD 0.49; single 62% [Nigeria]; 73% [South Africa]). The completed Maslach Burnout Inventory (MBI), Orientation to Life Questionnaire (OLQ), Assessing Emotions Scale (AES), Personal Views Survey (PVS II) person. Regression analysis results indicated that younger married status predicted higher professional efficacy. Longer tenured employees had a sense coherence challenge, while those with shorter tenure overall hardiness. Human departments should provide counselling differentiated by pertinent characteristics.

Language: Английский

From Corporate Social Responsibility to Employee Well-Being: Navigating the Pathway to Sustainable Healthcare DOI Creative Commons
Naveed Ahmad, Zia Ullah, Hyungseo Bobby Ryu

et al.

Psychology Research and Behavior Management, Journal Year: 2023, Volume and Issue: Volume 16, P. 1079 - 1095

Published: April 1, 2023

Despite extensive research on the impact of corporate social responsibility (CSR) employee outcomes, only limited has been conducted to investigate CSR healthcare employees' burnout (BUO). Additionally, underlying mechanism by which may reduce BUO not fully understood. In order fill these gaps, we explored relationship between and BUO, as well possible mediating effects subjective wellbeing (SW) compassion (CM). Also, admiration (AM) was examined a moderating factor.The study utilized questionnaire collect data, distributed using paper-pencil method. A total 335 employees, including nurses, doctors, paramedics, general administration, participated in study. Specifically, focused segment Pakistan. survey assess participants' perceptions practices, AM, SW, CM within their organizations. The consisted several standardized scales validated previous research.We investigated AMOS software. negatively associated with CSR, suggesting that organizations strong practices be able burnout. Moreover, mediated both (CM), revealing how Furthermore, found buffered BUO.BUO is growing concern among professionals potential quality patient care, staff morale, and, ultimately, success settings can effectively addressed implementing strategies. Effective strategies should implemented meaningful way employees provide them opportunities engage activities align values interests.

Language: Английский

Citations

48

Internal Corporate Social Responsibility and Employee Burnout: An Employee Management Perspective from the Healthcare Sector DOI Creative Commons
Yun Liu, Jacob Cherian, Naveed Ahmad

et al.

Psychology Research and Behavior Management, Journal Year: 2023, Volume and Issue: Volume 16, P. 283 - 302

Published: Feb. 1, 2023

The issue of burnout has been identified as one the most pressing challenges in organizational management, impacting ability an organization to succeed well employee productivity. In healthcare industry, is particularly prevalent. Burnout received increasing attention from scholars, and different models have also proposed address this issue. However, on rise healthcare, especially developing countries, indicating need for more research how mitigate burnout. Research indicates that internal corporate social responsibility (ICSR) a significant impact behavior. little paid exploring ICSR might effectively reduce This study aims investigate are related sector country. addition, we tested subjective well-being resilience mediate moderate effect burnout.Data were collected 402 employees working hospitals Pakistan. our study, used self-administered questionnaire data collection instrument. We adapted items survey reliable already published sources. Data was carried out three waves.Hypotheses evaluated using structural equation modeling (SEM). Software such IBM-SPSS AMOS purpose. significantly reduces employees' burnout, according results analysis. relationship between found be mediated by well-being, moderated well-being.In light findings, can take some important steps resolve problem specifically stresses importance contextual resource preventing among employees.

Language: Английский

Citations

45

Reducing Employee Turnover Intentions in Tourism and Hospitality Sector: The Mediating Effect of Quality of Work Life and Intrinsic Motivation DOI Open Access
Ying Xu,

Diao Jie,

Hongyu Wu

et al.

International Journal of Environmental Research and Public Health, Journal Year: 2022, Volume and Issue: 19(18), P. 11222 - 11222

Published: Sept. 7, 2022

Employee turnover causes various organizational disruptions, including economic and social loss a deficit in knowledge-skill inventory. Considering different forms of disruptions associated with employee turnover, the contemporary literature on sciences has shown serious concern dealing challenge turnover. However, shockingly, rate tourism hospitality sector been reported to be critically high even at global level. Moreover, considering customer-facing nature this industry, more consequences for compared other segments economy. Past acknowledged role employee-related corporate responsibility (ERCSR) activities an organization influencing behavior. critical knowledge gap domain still exists. That is, most prior studies tested impact ERCSR positive behavior did not test how engagement may reduce intentions, especially context. To fill gap, study aimed investigate relationship between intentions developing country. Additionally, mediating roles quality work life intrinsic motivation were also above-proposed relationship. The hotel employees respondents survey who provided their responses related variables self-administered questionnaire (n = 278). A hypothetical model was developed analyzed help structural equation modeling technique. results confirmed that orientation significantly reduces employees, whereas both buffered association by producing effects. These findings have theoretical practical implications, among which important implication is realize key reducing employees’ Various implications are discussed detail.

Language: Английский

Citations

19

Whether Chinese familism could modify the problem of emotional burnout: an empirical study of Vietnamese migrant workers working in Taiwan DOI
Stanley Y. B. Huang

Asia Pacific Business Review, Journal Year: 2025, Volume and Issue: unknown, P. 1 - 13

Published: Jan. 30, 2025

Language: Английский

Citations

0

Why Do Medium-Sized Technology Farms Adopt Environmental Innovation? The Mediating Role of Pro-Environmental Behaviors DOI Creative Commons
Stanley Y. B. Huang, Ming-Way Li, Yue‐Shi Lee

et al.

Horticulturae, Journal Year: 2021, Volume and Issue: 7(9), P. 318 - 318

Published: Sept. 16, 2021

This research fills several gaps in the literature not investigated previous studies. First, it examines how responsible leadership (RL) of chief executive officer (CEO) influences medium-sized technology farms to adopt environmental innovation (EI) through pro-environmental behaviors (PBs) senior team (SET) according theory social learning, as only took institutional and utilitarianism driving factors agricultural innovation. Second, we propose potential growth model (PGM) from a sample 105 CEOs their SETs handle problem that an individual may regulate his based on he translates understands surrounding environment, because has ignored this perspective. Lastly, offers recommendations for implementation EI also expands related sustainable production.

Language: Английский

Citations

19

Toward a Unified Theory of Customer Continuance Model for Financial Technology Chatbots DOI Creative Commons
Stanley Y. B. Huang,

Chih-Jen Lee,

Shih-Chin Lee

et al.

Sensors, Journal Year: 2021, Volume and Issue: 21(17), P. 5687 - 5687

Published: Aug. 24, 2021

With the popularity of financial technology (fintech) chatbots equipped with artificial intelligence, understanding user’s response mechanism can help bankers formulate precise marketing strategies, which is a crucial issue in social science field. Nevertheless, towards has been relatively under-investigated. To fill these literature gaps, latent growth curve modeling was adopted by present research to survey Taiwanese users fintech chatbots. The study proposed customer continuance model predict intention for and that cognitive emotional dimensions positively influence attitude toward chatbots, turn, influences over time. In total, 401 customers were surveyed through three time points examine relationship between variables six months. results support theoretical this advance information adoption model.

Language: Английский

Citations

16

Constructing an Adoption Model of Proactive Environmental Strategy: A Novel Quantitative Method of the Multi-Level Growth Curve Model DOI Creative Commons
Stanley Y. B. Huang,

Shih-Chin Lee,

Yue‐Shi Lee

et al.

Mathematics, Journal Year: 2021, Volume and Issue: 9(16), P. 1962 - 1962

Published: Aug. 17, 2021

To fill in the literature flaws that have not been detected previous studies, this research, therefore, examines driving factors of proactive environmental strategy (PES). First, research proposes how corporate social responsibility (CSR) predicts agricultural company’s PES through intermediary mechanism green organization identification (GOI) top management team (TMT) according to symbolic context and theory high-level echelon, solve first gap exploring what can drive PES. Second, a multi-level growth curve model (MGCM) individuals adjust their behavioral intentions over time translation understanding use environment, because past studies consist almost cross-sectional properties. Third, has also neglected framework, leading hierarchical reasoning bias. Therefore, believes MGCM gap. Finally, collected 400 TMT employees from 100 different companies Taiwan three-stage for six months. The results show CSR will significantly lead more GOI, GOI adoption. only advance sustainability but serve as guide implement

Language: Английский

Citations

11

How to Promote Medium-Sized Farms to Adopt Environmental Strategy to Achieve Sustainable Production during the COVID-19 Pandemic? DOI Creative Commons
Stanley Y. B. Huang, Kuei-Hsien Chen, Yue‐Shi Lee

et al.

Agriculture, Journal Year: 2021, Volume and Issue: 11(11), P. 1052 - 1052

Published: Oct. 27, 2021

To achieve sustainable production in medium-sized farms, this research proposes a hierarchical linear modeling (HLM) to predict environmental strategy (ES), which is crucial source of production. Based on the theory upper echelons, present puts forward that leadership (EL) chief executive officer (CEO) at phase one affects development corporate social responsibility (ECSR) adoption, turn ES adoption over time. The empirical data were obtained through three-stage sampling method 90 CEOs and 270 members senior management teams (SETs) Taiwanese period six months. results support higher level CEO EL ECSR adoption. This opens new direction for by showing how implement organizational mechanisms (EL). These findings can fill gaps literature farms also help these adopting ES.

Language: Английский

Citations

11

Debt Collection Model for Mass Receivables in a Debt Collection Company Based on Decision Rules – a Path to Efficiency and Employee Sustainability DOI Open Access
Rafał Jankowski, Andrzej Paliński

Published: May 30, 2024

Debt collection companies buy overdue debts on the market in order to collect them and recover highest possible amounts of a debt. The pursuit debt recovery by employees agencies is very demanding task. aim article propose rule-based model for managing process mass company, which will make more efficient. To achieve this, we have chosen decision tree as machine learning technique best suited creating rules based extensive data from company. classification accuracy tree, regardless possibility acquiring knowledge, proved be among tested methods, with an rate 85.5%. Through experiments, generated 16 stable assist process. proposed approach allows elimination that are difficult at initial stage decide whether pursue amicable or escalate legal action. Our also enables determination specific actions during each proceedings. Abandoning certain reducing their frequency alleviate burden agency help avoid typical burnout associated this line work. This path making organizational culture sustainable. confirms using automatically generate procedural automate purchasing collecting debts. However, would require larger set attributes than what currently possess.

Language: Английский

Citations

1

Leveraging resources to improve supervisors’ vision in the remote workplace DOI
Baiyun Gong,

Perl Tobias,

Jessica Young-Bristol

et al.

Management Research Review, Journal Year: 2022, Volume and Issue: 46(6), P. 777 - 789

Published: Sept. 9, 2022

Purpose During the COVID-19 pandemic, many organizations adopted remote work policies. Meanwhile, loss of collocated environment made it challenging for supervisors to have a clear vision their employees, which may impact quality performance evaluation and developmental decisions. This paper aims resolve this problem by identifying resources in workplace that can help restore capacity employees. Design/methodology/approach The authors take perspectives job resource-demand model illustrate theoretical framework recognizes resource holders at various levels organization. see as key meet demand “seeing” employees workplace. Findings Specifically, should offer information via skillful communication because lost opportunities in-person observation. Further, administration is urged deliver competence through training development lack experience management. Moreover, provide social support creating avenues virtual networking activities, so make up random available environment. Research limitations/implications Improving supervisors’ new challenge coming with installation Further research called empirically test identify more ways increase reduce demands supervisors; thus, helping them ease into supervision Practical implications informs adjust strategy management adapt Originality/value noted increasing concerns low visibility workers was partially due impaired supervisors, who context Supervisors’ taken granted traditional there not much done on topic. prompted us develop based model.

Language: Английский

Citations

7