Information,
Journal Year:
2021,
Volume and Issue:
12(9), P. 345 - 345
Published: Aug. 26, 2021
Gamification,
commonly
defined
as
the
use
of
game
elements
in
non-game
contexts,
is
a
relatively
novel
term,
yet
it
has
been
gaining
popularity
across
wide
range
academic
and
industrial
disciplines.
In
marketing
field,
companies
are
increasingly
gamifying
their
mobile
apps
online
platforms
to
enrich
customers’
digital
experiences.
Whilst
there
number
systematic
studies
examining
influence
gamification
on
user
engagement
different
fields,
none
reviewed
its
role
brand
value
co-creation.
Following
literature
review
procedure
via
research
platform
EBSCOhost,
this
paper
first
survey
set
empirical
impact
A
final
pool
32
implies
existence
four
types
activities
that
co-created
by
users
positively
influenced
gamification,
namely:
customer
service,
insights
sharing,
word-of-mouth,
random
task.
Moreover,
highlights
major
dynamics
driving
these
activities,
key
findings
each
covered
main
theoretical
underpinnings.
Lastly,
noteworthy
directions
for
future
related
suggested,
comprising
exploration
elements,
new
co-creation
corporate
social
responsibilities
physical
commercial
operations.
Sustainability,
Journal Year:
2020,
Volume and Issue:
12(16), P. 6592 - 6592
Published: Aug. 14, 2020
The
rapid
advancement
of
smart
tourism
technology
brings
new
opportunities
for
development.
More
travel
destinations
are
relying
on
to
attract
more
tourists
visit
and
enrich
their
experience.
main
purpose
this
study
was
explore
whether
satisfied
with
experience
(i.e.,
informativeness,
accessibility,
interactivity,
personalization,
security).
This
also
investigated
the
impact
tourists’
happiness
revisit
intention.
used
a
structural
equation
method
find
relationship
among
attributes,
satisfaction,
happiness,
Surveys
total
527
participants
who
traveled
Macau
from
Mainland
China
were
analysis.
results
showed
that
accessibility
is
most
important
factor
affecting
personalization
least.
Smart
shown
be
significantly
associated
satisfaction
has
positive
effect
both
Finally,
tourist
positively
provides
theoretical
practical
significance
development
in
future.
Sustainability,
Journal Year:
2022,
Volume and Issue:
14(5), P. 3048 - 3048
Published: March 4, 2022
The
adoption
and
implementation
of
smart
technologies
in
tourism
destinations
visitor
attractions
to
enrich
tourists’
experiences
improve
their
satisfaction
has
become
a
new
trend.
main
purpose
this
study
was
explore
the
influence
dimensions/attributes
on
experience
context
related
outcomes
(satisfaction
post-consumption
behavioral
intentions).
Liangzhu
Museum,
Zhejiang
Province,
China,
used
as
area,
data
were
collected
from
486
visitors
analyzed
with
regression
model.
results
show
that
accessibility
interactivity
affect
technology-enhanced
experiences.
Tourists’
perceived
value
is
significantly
satisfaction.
Smart
technology
positively
impacts
word-of-mouth
recommendations,
revisit
intention,
willingness
pay
price
premium.
Therefore,
could
by
designing
better
infrastructure
services
incorporate
key
dimensions
technologies,
which
would
also
competitiveness.
Advances in hospitality, tourism and the services industry (AHTSI) book series,
Journal Year:
2024,
Volume and Issue:
unknown, P. 128 - 147
Published: June 3, 2024
The
research
on
smart
tourism
experiences
that
take
into
account
the
responsible
behavior
of
travelers
is
booming.
relationship
between
development
memorial
consumer
and
promotion
a
highly
sought-after
area
research.
This
especially
true
regarding
potential
use
emerging
technology
solutions
to
enhance
services,
improve
customer
smartness,
predict
behavior,
increase
satisfaction
loyalty.
purpose
this
investigate
how
advancement
can
promote
among
customers
businesses
destinations.
chapter
presents
systematic
review
literature
interaction
experience
traveler
in
context
transformation
through
digital
platforms.
Tourism Review,
Journal Year:
2021,
Volume and Issue:
76(3), P. 505 - 528
Published: Feb. 22, 2021
Purpose
This
study
aims
to
present
a
systematic
review
of
smart
tourism
articles
using
meta-synthesis
method.
Effective
reviews
are
essential
for
assisting
stakeholders
in
implementing
destinations.
A
comprehension
studies
on
is
needed
regarding
the
various
components
destinations,
metrics
map
these
and
their
expected
results.
creates
framework
understanding
how
destinations
theorized
developed.
Design/methodology/approach
Based
approach,
this
collects,
analyzes
synthesizes
relevant
research
published
online
databases
by
following
predetermined
protocol.
Findings
contributes
discourse
increasing
knowledge
subject
regard
different
categories.
The
selected
were
analyzed
according
proposed
questions
classified
into
three
main
categories:
components,
measurement
outputs.
presents
new
archetype
developing
addresses
efforts
bridge
gap
field.
Practical
implications
paper
noteworthy
because
it
provides
comprehensive
vision
that
influence
growth
advantage
methodology
theorized.
Furthermore,
helpful
use
qualitative
methodologies
efficiently
allow
analysis
related
literature
also
offer
conceptual
insights.
Originality/value
findings
provide
information
can
be
used
help
shape
fully
conceptualized
concept
prove
important
providing
guide
policymakers
industry
who
seek
intelligently
develop
Journal of Service Theory and Practice,
Journal Year:
2021,
Volume and Issue:
31(5), P. 691 - 737
Published: June 18, 2021
Purpose
The
present
study
aims
to
synthesize
and
conceptualize,
through
a
systematic
literature
review
(SLR),
the
current
state
of
gamification
knowledge
in
tourism
hospitality
(T&H)
sector,
providing
roadmap
for
future
research
recommendations
service
practice.
Design/methodology/approach
is
based
on
adopts
quantitative
approach
summarize
existing
evidence
usage
T&H
focusing
relevant
gamification.
authors
analyze
36
papers
published
between
2011
2019.
Findings
into
five
themes
describing
gamification's
role
(Edutainment,
Sustainable
behavior,
Engagement
factors,
Service
provider-generated
content
User-generated
reviews).
Then,
cross-analysis
reveals
pivotal
elements
(affordances,
behavioral
psychological
outcomes,
benefits)
generated
by
mechanics
T&H,
simultaneously
highlighting
potential
implications
insights
literature.
identifies
critical
issues
affecting
provides
agenda,
considering
opportunities
research.
Originality/value
first
SLR
investigating
T&H.
findings
contributing
construction
more
holistic
understanding
adoption
Sustainability,
Journal Year:
2021,
Volume and Issue:
13(2), P. 1007 - 1007
Published: Jan. 19, 2021
With
the
development
of
sustainable
technology
and
continuous
innovation
people’s
travel
styles,
smart
tourism
(STT)
is
widely
used
in
various
fields.
STT
has
changed
traditional
experience
while
enhancing
destination
competitiveness.
This
study
examines
relationships
between
perceived
experience,
revisit
intention.
A
total
312
valid
questionnaires
were
collected
from
tourists
who
had
using
local
Macau.
structural
equation
modeling
(SEM)
was
to
test
proposed
model,
results
showed
that
a
significant
influence
on
The
research
have
provided
valuable
information
for
managers
are
concerned
about
STT.
In
addition,
when
designing
developing
websites
or
programs,
it
provides
effective
references
suggestions
merchants
related
developers
destinations
formulate
scientific
strategies
deal
with
market
competition,
thereby
destination’s
own
