Journal of Hospitality and Tourism Management, Год журнала: 2025, Номер 62, С. 188 - 195
Опубликована: Янв. 22, 2025
Язык: Английский
Journal of Cleaner Production, Год журнала: 2024, Номер 450, С. 141670 - 141670
Опубликована: Март 7, 2024
Язык: Английский
Процитировано
31
Sustainability, Год журнала: 2024, Номер 16(13), С. 5371 - 5371
Опубликована: Июнь 24, 2024
This study explores the influence of digital leadership (DL) on sustainable competitive advantage (SCA) in tourism and hospitality businesses, focusing green absorptive capability (GAC) eco-innovation (EI) as mediators. focused middle-line management travel agencies hotels Saudi Arabia. A total 323 valid responses were collected analyzed using WarpPLS 7.0, a PLS-SEM analysis tool. DL positively affected SCA, GAC, EI. In addition, SCA was impacted by GAC Furthermore, this found that EI significantly mediated DL→SCA relationship. enhances Dynamic Capabilities Theory, offering valuable insights for managers to utilize strategies environmental initiatives eco-conscious market competitiveness.
Язык: Английский
Процитировано
18
International Journal of Contemporary Hospitality Management, Год журнала: 2023, Номер 36(6), С. 2144 - 2163
Опубликована: Сен. 15, 2023
Purpose Based on the key dimensions of Metaverse environment (immersiveness, fidelity and sociability), this paper aims to develop concept sensory word-of-mouth (WOM) in – metaWOM. It attempts upgrade Reviewchain model suggests utilization non-transferable tokens (NTTs) curbing explosion fake WOM. Design/methodology/approach Following Macinnis’ (2011) approach conceptual contributions, authors browsed currently available literature WOM, NTT portray emergence Findings By relying Metaverse’s three building blocks, map out persuasiveness metaWOM Metaverse-like environment. incorporating model, upgraded it provide a transparent, safe trusted review ecosystem. An array emerging research directions questions is presented. Research limitations/implications This comprehensively analyzes implications WOM debates technologies that can enhance persuasiveness. The proposed assist various stakeholders understanding complex nature virtual information-seeking giving. Originality/value original attempt delineate aspect based crucial aspects environment: immersiveness, sociability. extends discussion issue reviews offers viable suggestions curb ever-growing number fraudulent
Язык: Английский
Процитировано
33
International Journal of Contemporary Hospitality Management, Год журнала: 2023, Номер 36(7), С. 2311 - 2326
Опубликована: Окт. 6, 2023
Purpose This study aims to investigate whether and how artificial intelligence (AI) awareness affects work withdrawal. Design/methodology/approach survey garners participation from a total of 305 hotel employees in China. The proposed hypotheses are examined using Hayes’s PROCESS macro. Findings results indicate that AI could positively affect Negative work-related rumination emotional exhaustion respectively mediate this relationship. Furthermore, negative act as chain mediators between Practical implications Given the growing adoption technology hospitality industry, it is imperative managers intensify their scrutiny psychological changes experienced by frontline service allocate more resources mitigating impact on Originality/value contributes burgeoning literature elucidating mediating roles exhaustion. It also makes significant forward examining mechanisms, notably chain-mediated mechanism, through which impacts employee outcomes.
Язык: Английский
Процитировано
33
Journal of Hospitality Marketing & Management, Год журнала: 2023, Номер 32(7), С. 967 - 980
Опубликована: Июнь 6, 2023
The study explores the opportunities and challenges that cross-border integration of "Metaverse + hotel" brings to visitors hospitality industry. analyses engagement differences between Metaverse hotels traditional online/offline strategies regarding immersion, community interaction, personalization, environmental perception, participation. hotel impact realistic simulation, personalized service, customer engagement, consumer follow-up feedback. Further, it industry enhancing organizational performance, co-creating value for stakeholders, influencing relationship management, changing how managers communicate. Finally, technology raises security issues, technical barriers, high costs, uncertain user needs.
Язык: Английский
Процитировано
32
International Journal of Contemporary Hospitality Management, Год журнала: 2023, Номер 36(7), С. 2273 - 2289
Опубликована: Сен. 25, 2023
Purpose This study aims to discuss the current context, scope and impacts of a metaverse in hospitality tourism industry. Although existing literature discussed potentials this ways work is still being defined accessing complete not yet possible. knowledge will become increasingly sophisticated complex as developments continue, eventually contributing gap knowledge, its implications shaping how future digital environment should take form. Design/methodology/approach based on critical reflection applications metaverse. Drawing from authors’ experiences, synthesis works narratives, discusses metaverse, factors for considerations proposes way forward potential users. Findings The provides new opportunities industry but impact technology may be felt immediately. real challenge lies developing responsible users suppliers. aspects considered are many, lack preparedness great obstacle. Research limitations/implications paper comprehensive evaluation can applied sector aiming provide diverse stakeholders insights into associated pitfalls. Originality/value To best among first attempts critically reflect possibilities contributes discussion attributes (e.g. SSIs, decentralization) includes special needs users, sustainable usage climate change, presents several agendas further actions.
Язык: Английский
Процитировано
28
Journal of Hospitality and Tourism Insights, Год журнала: 2023, Номер 7(3), С. 1553 - 1576
Опубликована: Июль 6, 2023
Purpose This article analyzes research on digital transformation in the tourism sector, providing insights into leading work, authors, journals, trends and future opportunities. However, limited in-depth exists this topic, existing studies lack an understanding of its development, scope relevant areas. Design/methodology/approach The study utilized Scopus database to identify 61 articles sector. employed VOSviewer software analyze publication citation structure, incorporating bibliometric variables like co-authorship, co-citation network, keywords co-occurrence network bibliographic coupling. Findings yielded valuable from top-cited articles, revealing their contributions research. It also highlighted impact journals conducted co-occurrence, co-authorship analyses key issues calls for further examination revolution outlines opportunities researchers area. Research limitations/implications To enhance comprehensiveness data collection, it is recommended that consider including publications databases such as WOS (Web Science), Dimensions PubMed addition database. broader inclusion sources can provide different structures field Originality/value provides substantial value by focusing period 2017 2022. By analyzing data, identifies significant within Additionally, uncovers new areas digitization enhancing relevance.
Язык: Английский
Процитировано
25
Service Industries Journal, Год журнала: 2023, Номер 43(15-16), С. 1140 - 1172
Опубликована: Сен. 21, 2023
Although it is still at the inception stage, Metaverse likely to revolutionize service marketing and management by disrupting existing business strategies, consumer norms, practices. However, most of research focuses on co-creation metaverstic experiences in terms interaction, but not purchase experience process actual products services. This study proposes a conceptual framework that explains how why will have significant impacts creation delivery experiences, those through provision functional hedonic benefits various stakeholders. also discusses potential mitigating decision risks attributed uncertainties associated with offerings, information overload, confusion ecosystems customers' journey. Since adoption implications for all stakeholders while presenting challenges, challenges are discussed. provides agenda investigate possible industries.
Язык: Английский
Процитировано
24
International Journal of Applied Research in Social Sciences, Год журнала: 2023, Номер 5(10), С. 440 - 462
Опубликована: Дек. 7, 2023
This scholarly inquiry delves into the transformative effects of digital evolution within global hospitality sector, with a particular emphasis on its implications for U.S. tourism. The purpose this study is to dissect transition from traditional service delivery innovative platforms and evaluate how these advancements benchmark against practices, particularly context. Employing comprehensive literature review robust comparative analysis, research adopts methodological framework that encompasses data collection emphasizing synthesis existing case studies. Key findings reveal significant shift towards integration, enhancing visitor experiences yielding substantial economic social benefits. industry, while adopting tools, reveals spectrum adoption rates potential strategic growth. concludes digitalization not merely trend but fundamental in operational, strategic, customer engagement paradigms. recommends sustained innovation, underpinned by policies support technological advancement safeguarding stakeholder interests. recommendations underscore necessity forward-thinking approach policy-making education, aimed at fostering digitally proficient workforce. serves as guide industry stakeholders, suggesting trajectory resilient sustainable future tourism, setting hospitality. Keywords: Digital Transformation, Tourism, Hospitality Industry, Strategic Innovation, Sustainable Practices.
Язык: Английский
Процитировано
23
Tourism Review, Год журнала: 2024, Номер unknown
Опубликована: Май 1, 2024
Purpose The impact of digital technology in the wider travel field has been substantial and significant, changing both competitive landscape businesses behavior travelers. However, we are now on cusp new developments encompassing cloud computing, blockchain, internet things (IoT) above all, artificial intelligence (AI), which predicted to disrupt business consumer sides several industries – included. This study aims frame this upcoming transformation within a human-centered approach where critical understanding humanism principles will enrich social scientists’ research agenda coming years. Design/methodology/approach viewpoint follows structure based (i) setting scene for rise transformation, (ii) historical perspective travel, (iii) pandemic’s (iv) future development agenda. Findings It is only by fostering that science researchers can realize “high-tech high-touch” promise human-to-human encounter empowered possibly hampered, technologies. work proposes start from concepts control, participation, education ethics design with 2050 horizon. Originality/value designed shift attention toward reflect human-machine relationship better society. Due its inner characteristics foster reflection topic reaffirming centrality human beings their authorship product creation.
Язык: Английский
Процитировано
14